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Technical
Support Monthly Plans
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Technical Services Offered by LocalNerds |
Heavy |
Medium |
Light |
Standard |
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On-Site Time Included with Package/ hour
per month |
12hrs |
8hrs |
4hrs |
n/a |
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Exclusive "FLEX TIME" Program.
(Maximum time accumulated per month) |
24hrs |
16hrs |
8hrs |
x |
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Assigned Network Professional |
Yes |
Yes |
Yes |
x |
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Direct
Access to your Personal Client Liason |
Yes |
Yes |
Yes |
x |
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Qualified Technology Professionals |
Yes |
Yes |
Yes |
Yes |
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On-Site
Minimum per Call (Hours) |
0.5 |
0.5 |
0.5 |
1.0 |
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Remote Access Help Desk Support
(Utilizing SSL Encryption and multi-level
authentication) |
FREE 3 sessions |
FREE 2 sessions |
FREE 1 session |
19.99/Per 30Minutes |
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Weekend
and After Hours Support |
Yes |
Yes |
Yes |
Yes |
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Guaranteed "RAPID RESPONSE!" 4 Hour
On-Site
Emergency Reaction Time
(# Guaranteed monthly) |
INCLUDED (unlimited) |
INCLUDED
2 per month |
INCLUDED
1 per month |
Not Gaurenteed |
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Discount on Services not Included in
Package (ie Web Development) |
20% |
15% |
10% |
x |
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Cost for Additional Support Time Needed |
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